We do this by exploiting the benefits delivered by the following two solutions from our portfolio of services:
Operational Excellence – Achieving Internal Alignment
This solution is based on a “Business Process Redesign” approach that intends to radically change the way activities are performed inside an organization în order for it to produce greater value for customers, shareholders and employees.
This approach is different from continuous improvement as it takes a global and integrative perspective of the value chain and involves the rethinking of the way business is conceived and value is generated. Last but not least, the project aims to build alignment between strategy, processes, systems, structures and people – the key dimensions of organizational design.
Customer Service Excellence – A Cultural Outcome
Quality customer interactions and relationships and positive purchasing experiences are supplied by companies with constructive organizational cultures. Such cultures are based on assumptions, values, attitudes and mentalities focused on understanding and satisfying customer needs and requirements including those in the area of personal treatment, interactions and relations.
Our solution stands apart from other customer service initiatives by focusing on the very thinking styles and shared values that determine the way members of an organization engage with customers, work and relate with them.
You can find more information about these solutions by visiting the Consulting section of our site.